Question: I have a white/black
list address rule that doesn’t work. What should
I do to correct this problem?
Answer:
Please make sure you only have one rule per address,
multiple rules can cause issues.
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Question: My white/blacklist rules don’t
seem to be working. What can I do?
Answer:
Please see the *Spam
Filtering Service --- How to use Guide and make
sure you have rules ENABLED.
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Question: Someone tried to send me an email
and got “This users mailbox is full”
as a reply, why is this?
Answer:
Mailboxes have a limit of 10MB. Very large attachments
can quickly use up space. Do a send and receive
from your email client to “clean out" your
mailbox. Then ask the person to resend the email.
If you need to receive attachments larger than 10MB,
please contact your administrator to inquire about
a larger mailbox.
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Question: How long does spam stay in my spam
box?
Answer:
Spam stays in you spam box for ten days.
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Question: Can I delete my spam manually whenever
I like?
Answer:
Yes, it is recommended to do so periodically.
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Question: Where can I go for help or support?
Answer:
www.sigmahost.net/support.htm
or emailsupport@sigmahost.net
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Question: Why haven't I received an
email?
Answer:
There are generally 3 reasons why an email
will not find its way to your inbox.
-
The message was addressed incorrectly. Ask the sender
to double-check the email address used.
- The
message has been intercepted by your Spam filter
-- either because of the message content or because
the sender was blacklisted. Follow the procedures
to check your Spam filter.
- The
message was sent to either a list of addresses or
several "CC'd" recipients. Many times
mail servers have difficulty handling messages sent
to lists or several recipients. (This happens quite
often with messages that include attachments.) Ask
the sender to re-send the message only to you without
the other recipients.
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Question: I have a great number of rules in
effect within my web mail box and some of the blacklisted
emails are still getting through. How do I keep the
number of rules down, while blocking unwanted e-mails?
Answer:
There are two ways to keep the number of
spam filtering rules low:
1. Do not create a new filter / spam blocking rule
for every SPAM that makes it into your Inbox. Only
create a rule when you see multiple spam from the
same sender or with the same subject that make it
into your Inbox.
2. When creating a spam blocking rule consider blocking
all mail boxes from a sending address. Spammers are
sneaky and they will try to figure out a way to go
around your rules. In order to beat the spammers,
set a rule to block all e-mails from that particular
domain.
For
Example:
If the e-mail address is gflowers@freepartyhats.com.
Simply use the default when you set the blacklist
rule and remove “gflowers”. This will
block all e-mail from safewheels.com. *See screenshot
below.
Caution:
Be careful when you blacklist domains. Make
sure the domain is not a popular one, such as "aol.com".
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Question: I received the following email:
Your mailbox is close to its limit/quota. Please empty
your mailbox or you will not be able to receive new
messages.
What does this message mean? Answer:
The warning "mailbox close to limit/quota"
can occur when several emails with attachments, images,
or other large amounts of data accumulate in the mailbox
at once, as in overnight. Downloading your email into
Outlook will fix this. If this occurs more than once
in a while, contact your management as a larger mailbox
may be required.
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Question: Why can’t
I send or receive e-mail?
Answer:
Verify that you can get to the internet.
Start Internet explorer and try to open a page like
www.msn.com or www.yahoo.com. If you can’t get
the Internet you won’t be able to send/receive
e-mail. This type of problem is most likely a SNIP
problem.
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Question: I send an email but get a
reject message – how come?
Answer:
Verify that the e-mail address you are using
to send the email to is good – if you’ve
sent e-mail before to the person and you know there
e-mail has not changed then the address is most likely
good. If the address is new, or you keyed by hand,
as opposed to using a distribution list or an existing
contact then check carefully for typo.
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Question: Why have I been
having problems sending email to AOL and Hotmail e-mail
accounts?
Answer:
Some e-mail providers, such as AOL and Hotmail,
are often used to spam or spoof email. As such they
are often subject to aggressive anti-spam and relaying
rules. We have had complaints about this from customers
using our mail service and those using other services
as well. This unfortunately is something beyond our
control. We do not restrict sending email to any addresses.
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Question: My web mail is
blocking e-mails I would like to receive. How do I resolve
this problem?
Answer:
The first thing you want to check is the server rules.
If a person's e-mail address is being rejected or
blocked, it's most likely because you accidentally
blacklisted their e-mail address. This will prevent
them from sending you e-mails. In order to correct
the server rule, you need to login to your sigmahost.net
web mail account.
Please
follow these steps to check you rules:
- Go
to http://sigmahost.net:8080/mail/
and login to your account.
-
Click the "Settings" button on the top
of the screen.
-
Click the "Server Rules" link on the left-hand
side of the screen.
-
Scroll through you list of rules. Look for that
particular person's e-mail address. If the email
address has a red arrow next to it, then you have
blacklisted the address.
- In
order to receive e-mails from that particular email
address, you must delete the rule.
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Question: Why is it sometimes
I get e-mail failure notices immediately and other times
it takes days? Answer:
By default it is 4 days before a rejection will come
back, if it is a non fatal rejection. If it's a fatal
rejection, it will come back immediately.
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Question: Why are some e-mail
addresses now case sensitive? They didn't used to be.
Answer:
If the e-mail is being rejected, it's the other server
that is rejecting the e-mails. The other server could
have changed their settings and now is rejecting based
on case sensitive. Settings on email server across
the internet are constantly being changed and as such
you cannot rely on “it used to work” anymore.
I suggest you update your address book accordingly.
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Question: How do I set up
the fast login feature on the sign-in page?
Answer:
If you would like to use the sigmahost.net fast login
option when logging into your web mail, please follow
these steps.
1.
Logon to http://sigmahost.net:8080/mail/.
2. Select the “Click here for fast login”
link.
3. Enter your user name and password in the “Enter
Network Password” box.
4. Select the checkbox next to “Save this password
in you password list”.
5. Select “OK”
From
this point forward you will be able to simply click
“Click here for fast login” and then “OK”.
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Question: How can I gain
administrative access to a domain? Answer:
Go to http://sigmahost.net:8080/accounts/
and login, then select the domain link.
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